All orders are shipped via USPS Priority Mail or FedEx ground.  Most items will ship USPS Priority Mail.  Enter your address carefully to prevent delays caused by address verification.  If you have a P.  O. Box, please enter this and your physical address.  A flat rate shipping fee of $8.95 is charged for all orders.

To guard against loss or damage insurance is included on all shipments.  Should your order be lost, we will do all we can to locate your order, file a claim and arrange for a replacement if necessary.

Delivery confirmation is included with all USPS shipments, and a tracking number provided with all FedEx ground shipments.  Tracking information will be e-mailed to you at time of shipment.
 

Expedited Shipments:  Express shipping is offered by special request only.  Once your order has been completed you will be contacted with estimated express charges for approval.

RUSH ORDERS:

All orders are processed as quickly as possible, however sometimes you may need your items a little sooner.  All our products are handcrafted and thoroughly inspected prior to shipment. The rush service will ensure that your order ships within 2 weeks (10 business days) after payment is received.

Some items may not qualify for rush service due to the detailed nature of these products.  Custom labels, special order items and some colors of bouquet sashes may require additional time as they must be ordered from our supplier.  If you need an item quickly that does not qualify, contact us and if  possible we will work with you to accommodate your request.

Rush service charges are non-refundable.  This guarantees that your order will ship 10 business days.  This does not include shipping time.  If we are unable to meet your rush request, you will be notified as soon as possible.

RETURNS:
 

Due to the nature of our personalized products All Sales Are Final.  While we strive for every order to be perfect, we understand that sometimes issues will arise.  If this should occur we will work with you to correct the issue as quickly as possible.

If you have questions about your order please e-mail us immediately so we may address these with you.  Carefully check your spelling and monogram letter placement when submitting your order.  Once we receive your order you will be sent an e-mail confirmation.  Please verify your order at that time and if you find an error contact us immediately.

Shipping or rush service charges are non-refundable.  No returns will be accepted without prior authorization.