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Frequently Asked Questions
When can I expect to receive my order? What forms of payment do you accept? / When will my card be charged? What is your refund/return policy? I’ve placed my order but I haven’t received a confirmation, can you update me? What if my package is lost in shipping? My order doesn’t fit / isn’t right. What do I do? How do I place a special order?
When can I expect to receive my order? All orders are completed as quickly as possible as we know you are anxious to receive your items. Please allow 4 weeks for delivery as each order is created especially for you. For all personalized wedding products a required “ship by date” must be entered in the note field at time of check out – please select a date a minimum of 4 weeks out. Be sure to take into account shipping time when you select this date. Custom and special order items may require more time to complete.
Payment must be received prior to your order being processed. Feel free to e-mail anytime you have questions regarding your order.
Generally orders (with exception of rush orders) are processed in the order they are received. However, some orders may be processed sooner due to an earlier “ship by” date. Be sure to select your “ship by” date carefully! DO NOT select your wedding date. It is recommended that you select a date that is at least 2-3 weeks prior to your wedding date to allow for shipment time and to correct any potential issues.
Should you need to change your scheduled date please e-mail us. We will do our best to accommodate your request. If you selected RUSH service, your order will be shipped within 10 business days.
You will be notified via e-mail when your order is ready for shipment and tracking or delivery confirmation numbers will be provided.
What are my shipping options? All orders are shipped via USPS Priority Mail or FedEx Ground service. Insurance is included on all shipments. Most shipments are sent USPS Priority Mail. Be sure your postal service address is listed. Express shipping is available by special request only. Please see Shipping for additional information.
Do you offer rush service? Rush service is available on most items. Due to the extra time involved, some products do not qualify for this service. All orders are processed and completed as quickly as possible but turnaround time can vary greatly. If you need your items quickly please consider adding a rush service charge at checkout. For additional information see Rush Service.
What forms of payment do you accept? / When will my card be charged? The following forms of payment are accepted:
If paying by Money Order or Personal check your order will not be processed until payment has been received. If paying by Personal Check, payment must clear prior to your order being processed. Please take this extra time delay into account when selecting a “ship by” date.
Money orders or Checks should be made payable to: “G. Williams”
All orders for personalized items will be charged to your credit card prior to work being started.
If your credit card is declined we will contact you via e-mail and then by phone if necessary as most are the result of mistyped information. Be sure your e-mail and phone numbers are listed correctly.
What is your refund/return policy?
Due to the nature of our personalized products
All Sales Are Final. While we strive for every order to be perfect, we
understand that sometimes issues will arise. If this should occur we will work
with you to correct any errors as quickly and fairly as possible.
I’ve placed my order but I haven’t received a confirmation, can you update me? Be sure your e-mail was entered correctly! You will always receive a confirmation from us, it is generated automatically. If you did not receive a confirmation be sure to check your spam box and double check the e-mail entered on your order. It is very important to enter a valid e-mail address as this is how we will communicate with you. You will receive an e-mail of any update placed on your order file.
If you are not receiving communication regarding your order, please send an e-mail from one of the contact buttons on the website.
What if my package is lost in shipping? If your order has been shipped and you suspect your shipment has been lost please contact us immediately. We will assist you in every way possible to locate your shipment. If it is determined that the order has indeed been lost we will work with you to locate your package or quickly replace the items and file a claim.
Insurance is included on ALL orders.
My order doesn’t fit / isn’t right. What do I do? Please e-mail us immediately! We are eager to assist you if there is a problem, but we can’t correct it if we don’t know. We do our best to make sure every order is perfect, but sometimes things happen. Please contact us so we can work with you to correct any issues as quickly as possible.
Additional information is available about sizing on the Garters page.
How do I send a color swatch?
We encourage you to send a fabric swatch for us to match. We will do our best to match the color that you want. Send a swatch of fabric, an invitation, program, or anything with your wedding colors.
If a fabric swatch is not available take your color sample to your local paint store, or home improvement store, and match it to a paint swatch.
Please indicate in the note field at checkout if you are sending a color sample so we can match it to your order. Be sure to note your order number on your sample.
Ship to the following address:
Oh, So Personal! 1425 Black Champ Rd. Waxahachie, TX 75167
How do I place a special order?
We welcome the opportunity to discuss with you any special request ideas you may have. Whether you have a special item you’d like to have for your wedding or are looking for something unique for someone special, please e-mail your request so we may work with you to make it happen.
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