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Frequently Asked Questions
When
can I expect to receive my order?
How will my order
be shipped?
Do you offer
rush service?
What forms
of payment do you accept? / When will my card be charged?
What is
your refund/return policy?
I’ve placed
my order but I haven’t received a confirmation, please update me?
What if my
package is lost in shipping?
My order
isn’t right/doesn't fit. What do I do?
How do I send a color
swatch?
Do you take special
orders?
When can I expect to receive my order?
All orders are completed as quickly as possible
as we know you are anxious to receive your items. Please allow 4 weeks for
delivery as each order is created especially for you. For all
personalized wedding products a required “ship by date” must be
entered in the note field at time of check out –
please select a date a minimum of 4 weeks out. Be sure to
allow for shipping time when you select this date. Custom and special order
items may require more time to complete.
Payment must be received prior to your order
being processed. Feel free to e-mail anytime you have questions regarding your
order.
Generally orders (with exception of rush orders)
are processed in the order they are received. Be sure to select your “ship
by” date carefully! PLEASE DO NOT select your wedding date.
We recommended that you select a date that is at least 2-3 weeks prior to your
wedding date to allow for shipment time and to correct any potential issues.
Should you need to change your scheduled date
please e-mail us. We will do our best to accommodate your request. If you
selected RUSH service, your order will be shipped within 10 business
days.
You will be notified via e-mail when your order
is ready for shipment and delivery confirmation or tracking numbers will be
provided.
How will my order be shipped?
All orders are shipped via USPS Priority Mail or
FedEx Ground service. Insurance is included on all shipments. Most shipments
are sent USPS Priority Mail. Be sure your postal service address is listed.
Express shipping is available by special request only. Please see
Shipping for additional
information.
Do you offer rush service?
Rush service is available on most items. Due to
the extra time involved, some products do not qualify for this service. All
orders are processed and completed as quickly as possible but turnaround time
can vary greatly. If you need your items quickly please consider adding a
rush service charge at checkout. For additional information see
Rush Service.
What forms of payment do you accept? / When will
my card be charged?
The following forms of payment are accepted:
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Money Order
Visa, Mastercard, Discover, American
Express
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If paying by Money Order your order will not be
processed until payment has been received.
Please take this extra time delay into account
when selecting a “ship by” date.
Money orders should be made
payable to: “G. Williams”
All orders for personalized items will be
charged to your credit card prior to start of work.
If your credit card is declined we will contact
you via e-mail and then by phone if necessary as most are the result of mistyped
information. Be sure your e-mail and phone numbers are listed correctly.
What is your refund/return policy?
Due to the nature of our personalized products
All Sales Are Final. While we strive for every order to be perfect, we
understand that sometimes issues will arise. If this should occur we will work
with you to correct any errors as quickly and fairly as possible.
If you find an issue with your order or you have concerns please e-mail us
immediately so we may address these with you. Carefully check your spelling
and monogram letter placement when submitting your order. Once we receive
your order you will be sent an e-mail confirmation. Please review your order at
that time and if you find an error contact us immediately.
Refunds will not
be issued for shipping or rush service charges.
I’ve placed my order but I haven’t received a
confirmation, please update me?
Be sure your e-mail was entered correctly! You
will always receive a confirmation from us, it is generated automatically. If
you did not receive a confirmation check your spam folder and double
check the e-mail entered on your order. It is very important to enter a
valid e-mail address as this is how we will communicate with you.
You will receive an e-mail with any update placed on your order file.
If you are not receiving communication regarding
your order, please send an e-mail from one of the contact buttons on the
website.
What if my package is lost in shipping?
If your order has been shipped and you suspect
your shipment has been lost please contact us immediately. We will assist you
in every way possible to locate your shipment. If the
order has indeed been lost we will work with you to locate your package or
quickly replace the items and file a claim.
Insurance is included on ALL orders.
My order isn’t right/doesn't fit. What do I
do?
Please e-mail us immediately! We are eager to
assist you, but we can’t correct it if we don’t know. We
do our best to make sure every order is perfect, but sometimes things happen.
Please contact us so we can work with you to correct the matter as quickly as
possible.
How do I send a color swatch?
We know that not all monitors display colors
the same. So, if a perfect color match is essential send a sample for us
to match. If you are sending a sample for us to match either your fabric,
ribbon or thread color; send your sample to the address shown below.
Include your name, order number and e-mail address so we can properly match your
sample with your order.
Send color samples to the following address:
Oh, So Personal!
Attn: Order Dept.
1425 Black Champ Rd.
Waxahachie, TX 75167
Do you take special orders?
If you don't see what you are looking for and
have a special request, we would be delighted to discuss with you
any special ideas you may have. Whether you have a special item
you’d like to have for your wedding or are looking for a unique gift, please
e-mail your request so we may work with you to make it happen.
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